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July 27, 2020 Phased Reopening Update - Phase B

While many of our People Inc. services remained in full operation throughout the COVID-19 pandemic to date, others were suspended or significantly altered. A planned and gradual reopening of our programs is in progress, based on a variety of factors to support our primary goal – maintaining a safe and healthy environment for both the people we support and our employees. To be as transparent as possible, and allow for families and others to best plan, we are sharing the below information. 

Our reopening is reflected in lettered “phases” – Phase A, B, etc. – which may not, and are not meant to, correspond directly with the externally-issued government “phases." Progression, pause or reversal of our phases will be determined by our Emergency Management Team based on continual monitoring and regulatory guidance. Updates may be made rapidly as a result. Some phases may be brief in duration, but are important to pace through in order to ensure the people we also deeply care about are as safe as possible. We appreciate your support as we work together through this extremely challenging time.

We will continue to post updates to this information online, and as always, families are welcome to call group homes or programs for specific questions or participate on our family conference calls also posted on our website (next one on Tuesday, July 28). A special Coronavirus Phone Line has been established for families to call, 716.817.7445, and is checked every hour 24/7 and responded to directly. A special email address has been established as well, so that concerns can be addressed at COVIDconcern@people-inc.org.

PHASE B – Effective July 15, 2020

 Program

Type

Details

Residential Group Homes

 

Visitation at Group Homes

Prescheduled outdoor visits at group homes* between the hours of 9 a.m-9 p.m. with limit of 2 family visitors that have been pre-screened, and observe other safety precautions provided in advance. In-home visits can be arranged during inclement weather. Details are included in the family letter (English and Spanish). *No visits will be scheduled at a location if a quarantine is in place.

Medical Appointments

Family/Guardian can attend emergency medical appointments and procedures in accordance with any precautions established by the medical provider.

Person Served Return to Group Home

Phased approach for return to group home begins with testing. Additional safeguards outlined in operational policy, which will be reviewed in detail with family/person supported as part of the process. 

Community Outings

Resume community walks, going to parks, drive-thru meals, in-person dining, in-person retail and community for haircuts, in accordance with any precautions established by those venues.

 Senior Living

Common Areas

Services continue. Community rooms will reopen on Monday, August 3, with reduced room capacity and social distancing. Communal patios are open with socially distanced guidelines and tenants cleaning before/after each use.

Mixed Income/Tax Credit Apartments

Common Areas

Services continue. Community rooms and communal patios open with safety precautions/limitations in place.

Day Habilitation/ Community PreVoc

General Operations

Some Day Services opened on a limited-basis as of Wednesday, July 22. Please contact the Day Program director for further details. Information is provided on the Reopening Phases - Day Programs - Contact List.

Employment Services

General Operations

Community-based Employment supports have continued, following employer/placement’s status. Limited Contract Manufacturing is operational at 181 Lincoln location.

Free-standing Respite

General Operations

Traditional respite services at Townline Respite are scheduled to resume on Saturday, August 1. Traditional respite services at Downing Respite are suspended, see Temporary Respite Center. 

Temporary Respite Center

General Operations

Temporary Respite is available at the Downing Respite Center as a regional resource to care for people with disabilities who are COVID positive or recovering.

Site-Based Respite

General Operations

The first site will open on Wednesday, August 5. People Inc. staff will contact families as to opening dates for specific sites.

In-Home Behavioral

General Operations

Continued uninterrupted operations, with precautions in place.

Community Habilitation/    In-Home Respite

General Operations

Continued uninterrupted operations, with precautions in place.

Recreation Respite

General Operations

Recreation Respite will open in mid-August (specific date to be announced soon).

Elmwood Health Center

General Operations

Continued operations, open for in-person and virtual visits.

Home Health Care

General Operations

Continued uninterrupted operations, with precautions in place.

Headway of WNY

General Operations

Continued uninterrupted operations, with precautions in place. Virtual support groups will be available in August.

Deaf Access Services

General Operations

Continued uninterrupted operations, with precautions in place.

Lothlorien Therapeutic Riding Center

General Operations

Limited schedule of riding appointments will begin on Monday, August 3.

Ombudsman Services

General Operations

Remote support, in line with operator’s visitor policies.

 

Western New York 1219 North Forest Road | P.O. Box 9033 | Williamsville, New York 14231 | Phone: 716.817.7400 | Toll Free NY 1.888.7PEOPLE | Fax: 716.634.3889

Rochester 1860 Buffalo Road | Rochester, NY 14624 | Phone 585.441.9300 | Fax 585.441.9398

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