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A Coronavirus Phone Line is available for families to call at 716.817.7445. An afterhours Coronavirus hotline is available for families and people enrolled in our Day Habilitation Programs and Vocational Services to share questions at 716.529.6505. Concerns may also be emailed to

People Inc. also maintains an Emergency Closing Line for program participants, families and staff containing updated information about weather-related program closures. Call 716.817.5700 (Western New York) or 585.441.9393 (Greater Rochester Region) to find out if your program or location is closed.


On March 7, 2024, People Inc. updated the visitor policy for all residential facilities based on the recent Office for People with Developmental Disabilities (OPWDD) revised guidance on the "Management of Communicable Respiratory Viral Infections." Communicable Respiratory Viral Infections include: seasonal influenza, respiratory syncytial virus (RSV), COVID-19, measles, varicella zoster (chicken pox), and herpes zoster (shingles).

  • If a person-served in a residence is under investigation (PUI) for or positive for COVID-19 or Influenza or Respiratory Viral Infection: Visitation is limed to outside (if weather permits)/Bedroom.
  • If a person-Served is exposed to a person under investigation for or positive for COVID-19 or Influenza or Respiratory Viral Infection: Visitation is limed to outside (if weather permits)/Designated area in the home away from people in isolation.
  • Face masks are required under the following circumstances:
  • Face Masks are required if a visitor had close contact with someone with COVID-19, wear a well fitted face mask around others for 10-days from last close contact. 
  • Face Masks are required if a visitor completed a minimum 5-day isolation period as a result of a COVID-19 infection and are required to be worn on days 6-10.
  • Face Masks are required if the home has a person receiving services under isolation for PUI or positive COVID-19 or the home is under isolation for a suspected or confirmed influenza.


More information is available at NYS OPWDD and Centers for Disease Control and Prevention (CDC).

2020 Pandemic Survey of People Living with Disabilities Open Through February 15

Jan 10, 2021

The Partnership Coalition brings together a coalition of diverse voices advocating for collaboration, which promotes best practices and true inclusion of people with disabilities in all aspects of life. Their members include self-advocates, family members, and staff from provider agencies in our area.

They have issued a survey to learn about how people living with disabilities are coping with, and managing through, the COVID-19 pandemic. Responses will be kept confidential. 

At this time there is a world-wide COVID-19 pandemic and many people have been affected - some more than others. People have lost jobs, have been isolated from loved ones, and are experiencing increased anxiety and depression. The Partnership Coalition wants to learn about things going on in the community and needs feedback from people living with a disability. This will help them focus on what is the most important and to expand their scope to better address local issues.  

Please take a moment to forward the survey link ( to anyone with a disability and encourage them to complete this brief survey by Friday, February 15, 2021. If needed, friends or caregivers may provide assistance to complete the survey, however, the responses should be those of the person taking the survey.