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Corporate Compliance

People Inc. is committed to providing the highest quality services.  We expect and require everyone affiliated with People Inc. to perform their job responsibilities in a law-abiding, honest and trustworthy manner. Services are provided in accordance with the highest levels of ethics and in compliance with applicable mandates.  Our Corporate Compliance Program is used to continually provide the highest level of services through staff training, effective policies and procedures as well as self-auditing. To report any concerns, please call People Inc.’s anonymous reporting hotline at 716.817.7299.

View People Inc. Corporate Compliance Plan >


People Inc. is fully compliant with the Health Insurance Portability and Accountability Act (HIPAA) of 1996. The Act strives to protect confidentiality and Protected Health Information (PHI) in all services that People Inc. provides. To obtain more information about People Inc.’s HIPAA policies or to report any concerns about protection of confidential information, please contact People Inc.’s anonymous reporting hotline at 716.817.7299.

View People Inc. Notice of Privacy Practices >

Incident Management

The purpose for reporting, investigating, reviewing and monitoring certain events is to enhance the quality of services provided to persons, to protect people from harm and to ensure that people are free from abuse and neglect. Prompt reporting ensures immediate steps are taken to protect people. The policy outlines the process for reporting, investigating, reviewing and monitoring incidents and events.

View People Inc. Incident Management Policy & Procedure >

Title VI Compliance

Complaints for Transportation and Transit Services

  • People Inc. operates its transit services without regard to color, race, or national origin, all in accordance with Title VI of the Civil Rights Act of 1964.
  • Any person who believes they have been subjected to discrimination on the basis of race, color or national origin may file directly, or through a representative, a written complaint with People Inc.
  • A complaint must be filed no later than 180 days after the date of the alleged discrimination.

Instructors for Filing a Discrimination Complaint

  • People may file a Discrimination Complaint using the Title VI complaint form.
  • Complaints should be filed directly with the President & CEO of People Inc. at 1219 North Forest Road, Williamsville, NY 14221.
  • A complaint may also be filed directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE Washington, DC, 20590.