Michael Horn of Lancaster has been promoted to Assistant Director of People Inc.’s Behavioral Health Services. He holds a Master’s degree in Community Psychology with electives taken in a MBA program and concentration on Program Evaluation from Sage Graduate School. He began his career after hearing about People Inc. in The Buffalo News and has worked for the agency for six and half years.  

Horn’s new position will involve supervision of all departmental staff, including oversight of individual and group goal setting and tasking, the quality, quantity and timeliness of work, caseload turnover, professional development and participant satisfaction. Horn will also ensure programs/services are survey-ready, and meet or define highest standards and best practices in the region. Horn said, “It is important that the interfaces with agency and community stakeholders ensure a high degree of satisfaction among service recipients, and that opportunities for service or program development are capitalized upon. I look forward to my new leadership role in new and existing departmental development projects that meets quality and productivity standards.”

Horn wants people to know that, “Every day I get to see the impact we make with individuals, families and the community. I am part of one of the best rated behavioral services in Western New York and am lucky to supervise the staff that has made that possible. I now get to lead a team to the Monroe/Rochester region to begin development of services there to assist in helping the community there much like we have in Buffalo and Niagara region.” He credits an exceedingly professional staff and coworkers who can adapt to an incredible amount of change. Horn recalls, “Just when I was getting burned out, I started to receive letters from families about the difference I was making in their lives and if it hadn’t been for People Inc.’s involvement, their child would have had to live outside of their home. I have kept those letters and they have gotten me through every Monday since…”

Horn is a family man, with his wife Lori and an incredibly gifted 16 year old daughter Sydney that he states, “Rocks at school and theatre!” He also participates every Friday Night in a Wood Bat League and said, “I love every second of it. I will continue to be a catcher until my knees give out.”