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A Coronavirus Phone Line is available for families to call at 716.817.7445.
An afterhours Coronavirus hotline is available for families and people enrolled in our Day Habilitation Programs and Vocational Services to share questions at 716.529.6505.
Concerns may also be emailed to COVIDconcern@people-inc.org.

Updates on Programs, Services and Protocols Due to COVID-19

While many of our People Inc. services remained in full operation throughout the COVID-19 pandemic to date, others were suspended or significantly altered. Adjustment, as needed, will be made across the Western New York and Finger Lakes regions, based on geographic case prevalence. The People Inc. Emergency Preparedness Team is proactively engaged in monitoring any potential changes in our service areas and will adjust agency policies accordingly. 

Our primary goal is to maintain a safe and healthy environment for both the people we support and our employees. To be as transparent as possible, and allow for families and others to best plan, we will continue sharing updates to programs, services and protocols. We appreciate your support, as we continue to work together through this extremely challenging time.

  • October 5, 2021: A vaccine mandate was announced by New York State Governor Kathy Hochul. This new requirement, established within New York State Office of Mental Health (OMH) and Office for People with Developmental Disabilities (OPWDD) agency regulations, does not apply to our People Inc. operations. This mandate will apply to all people working at the psychiatric hospitals in the OMH network, as well as those working at ArchCare, the specialty hospital certified by OPWDD. Families, please note that this does NOT apply to People Inc. staff and there is no change affecting our services at this time. People Inc. continues to monitor this closely and will provide updates, as they become available.
  • August 19, 2021: People Inc. adjusted our masking protocols, based on revised OPWDD guidance, throughout the agency effective immediately, as follows:
    • ALL People Inc. employees, vendors and visitors are required to wear a mask, regardless of vaccination status. 
    • During transportation, masks are still required for OPWDD programs, regardless of vaccine status. 
  • February 15, 2021: Many of the People Inc. Day, CAPP, YALT and Respite programs began reopening, but not all. See chart in next section.

Thank you for your continued observation of the protocols that best keep the people we support and our staff as safe as possible.

We will continue to post updates to this information online, and as always, families are welcome to call group homes or programs for specific questions or participate on our family conference calls.

The chart in the next section will continue to be updated to reflect status changes of a program or service.

Update Details for Programs & Services (Chart)

Updated 8.19.2021

PROGRAM

TYPE

DETAILS

Residential      Group Homes

Visitation at  Group Homes

As of July 8, 2021, there are no restrictions for visitation. Please Note: ALL People Inc. employees, vendors and visitors are required to wear a mask, regardless of vaccination status inside the group home at all times. 

Medical Appointments

Family/Guardian may attend medical appointments and procedures as necessary. However, attendance is also based on the specific health care facilities' COVID-19 guidance and policies. Most health care facilities and providers are still requiring the use of face masks, regardless of vaccination status and still have some capacity limitations in place.

Person Served Return to Group Home

As of July 8, 2021, there are no restrictions for return to the group home.

Community Activities

As of July 8, 2021, there are no restrictions on community activities. Please note that unvaccinated people are still required by NYS & OPWDD to wear a mask.

Senior Living

Common Areas

Community rooms (with kitchen) are open. Tenants and visitors who are unvaccinated are required to wear a mask in the common areas.

Affordable Apartments (Mixed Income/Tax Credit Apartments)

Common Areas

Community rooms (with kitchen) are open. Tenants and visitors who are unvaccinated are required to wear a mask in the common areas.

Day Habilitation, Community PreVoc, CAPP, DHWW, YALT

General Operations

Operations primarily open to persons who live at home with their families or reside in other agencies' residential programs due to continued restrictions on capacity in buildings (social distancing) and transportation (50 % occupancy on vans/buses).

The Lancaster program remains closed.

Information is provided on the Day and Employment Chart.

Employment Services

General Operations

Community-based employment supports have continued, following employer/placement’s status. Limited Contract Manufacturing is operational at 181 Lincoln location.

Free-standing Respite

General Operations

Traditional respite services at Northtowns and Downing Respite Centers are operational.

Site-Based Respite

General Operations

The following changes were made as of 2.9.2021, or after, for our respite sites: 

Open:

1860 Buffalo Road Respite (Rochester)

After the Belle Afternoon Respite (Buffalo) 

After Work Respite (Depew/Lancaster)

Del-Ton Weekend Opportunities (Tonawanda) 

Iris Afternoon Respite (Hamburg) 

Ken-Ton Afternoon Respite (Kenmore-Tonawanda) 

Late Afternoon Respite (Buffalo) 

Lockport Recreation Respite (Lockport in community programming)

Northtowns Afternoon Respite (Lockport) 

OMG (formerly known as On Main and Grove) Afternoon Respite (East Aurora) 

Orchard Park Weekend Opportunities (Orchard Park) 

Recreation Respite (Depew/Lancaster)

Southtowns Afternoon Respite (Hamburg) 

TLC K-5 Afternoon Respite (Amherst) 

TLC (fomerly known as Themed Learning Club) (Amherst)

Not opening at this time:

Buffalo Afternoon Respite (Buffalo) 

Rochester After School Respite 

In-Home Behavioral

General Operations

Continued uninterrupted operations, with precautions in place.

Community Habilitation/  In-Home Respite

General Operations

Continued uninterrupted operations, with precautions in place.

Recreation Respite

General Operations

Program reopened

Elmwood Health Center

General Operations

Continued operations, open for in-person and virtual visits.

Home Health Care

General Operations

Continued uninterrupted operations, with precautions in place.

Headway of WNY

General Operations

Continued uninterrupted operations, with precautions in place. Virtual support groups held the first and third Tuesday each month.

Deaf Access Services

General Operations

Continued uninterrupted operations, with precautions in place.

Lothlorien Therapeutic Riding Center

General Operations

General operations resumed, with precautions in place.

Ombudsman Services

General Operations

In-person support in line with operator’s visitor policies.

Senior Companion Program

General Operations

Operating at clients’ homes and doing telephone wellness calls. 

 

 

June 3 COVID-19 Vaccine Webinar for People with Developmental Disabilities

Jun 03, 2021


Join DDNY for a webinar about COVID-19 vaccines for people with Autism and other developmental disabilities. The event will take place on Thursday, June 3, 2021, from 7:30 p.m. to 9:00 p.m. via Zoom. 

A Question and Answer session will be included. RSVP and submit questions