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People Inc. has been awarded the coveted four-year Person-centered Excellence National Accreditation from CQL | The Council on Quality and Leadership. For more than 40 years, The Council on Quality and Leadership (CQL) has been a leader in raising the bar for human service organizations and systems to continuously define, measure and improve the quality of life of all people. Organizations that are awarded accreditation by CQL meet a stringent set of criteria and demonstrate an on-going commitment to person-centered excellence.


The CQL Person-centered Excellence Accreditation process was an important avenue for all of us to reaffirm our commitment to providing the highest level of services focused on helping individuals with developmental disabilities to participate and succeed in today’s society.


As part of this accreditation, we will continue to enhance our systems directly related to person-centered services and in empowering the people who receive support from us to make choices in how they live their lives … where they work, where they live, and how they create a community.


When People Inc. partnered with CQL in 2014 to pursue accreditation, we undertook a rigorous process to review and improve services and supports. We achieved this accreditation because of the level of commitment from our team and our culture that is innately focused on person-centered services. It was an excellent opportunity to take a good look at ourselves, with the help of the individuals we serve and their families, and see how we can raise the bar even higher for their future benefit.


People Inc. was awarded CQL accreditation as a result of demonstrating proficiency in the areas of:

- Basic Assurances (ensuring fundamental safeguards related to health, safety and human security)

- Personal Outcome Measures® (supporting and empowering people to achieve their goals and dreams)

- Person-centered Excellence (demonstrating organizational commitment to continued enhancement of systems directly related to person-centered services)


For more information on CQL's Person-centered Excellence Accreditation, click here.




Western New York 1219 North Forest Road | P.O. Box 9033 | Williamsville, New York 14231 | Phone: 716.817.7400 | Toll Free NY 1.888.7PEOPLE | Fax: 716.634.3889

Rochester 1860 Buffalo Road | Rochester, NY 14624 | Phone 585.441.9300 | Fax 585.441.9398

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