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Senior Service Outreach Program

An older black man with a greying beard sits on a green couch in profile, smile as he holds a cellphone to his ear and gazes down at a laptop.

People Inc. provides case management services to adults ages 60 years or older who live at home in Buffalo (North and West), Kenmore, Grand Island and Tonawanda (city and town). Our knowledgable professionals help create individualized service plans based upon a comprehensive assessment. Services bring peace of mind to seniors and caregivers, offering guidance on navigating complex social service and healthcare systems. Participating older adults must meet specific criteria.

How Can We Assist?

Case managers will be assigned to specific geographic areas and help create individualized service plans based upon a comprehensive assessment. For those enrolled, the People Inc. Senior Service Outreach Program will assist with providing connections to access appropriate services, benefits and entitlements, including:

  • Adult Day Care
  • Caregiver Resource Center
  • Discount Programs
  • Food Stamps
  • Health Insurance
  • Home Care Services
  • Home Energy Assistance Program (HEAP)
  • Housekeeping
  • Meals on Wheels
  • Medicaid
  • Medicare Savings Program
  • Personal Care Services
  • Personal Emergency Response Systems
  • Property Tax Reduction
  • Weatherization

People Inc. Senior Service Outreach is funded by the New York State Office for the Aging and the Erie County Department of Senior Services.

Information: 716.768.2357

Long-term Care Ombudsman Program

Erie County

Older woman with long blonde hair and bangs wearing black rectangular glasses and a white blouse, smiling in front of a building while holding a clipboard.

People Inc., New York State Long-Term Care Ombudsman Program

For senior adults who live in nursing homes, assisted living and other Department of Health licensed adult care homes, we offer free problem resolution and advocacy services throughout Erie County to ensure quality of life and care. 

Volunteer! This is a volunteer-based program and we are currently recruiting. We have opportunities for those who work in professional fields. Plus, many volunteers are recent retirees. Volunteers are assigned to be at one long-term care facility near your home and visit on a weekly basis. There is significant preparation to get you ready.

Through a certification training process, ombudsmen volunteers are matched with a long-term care facility to serve as an advocate for the resident's care and rights. Ombudsmen are an independent voice, separate from the facility; they are trained to properly listen to, investigate, and help resolve concerns on behalf of long-term care residents. 

If you or a loved one would benefit from the support of our Ombudsman Program or would like to learn more about becoming an ombudsman volunteer, call 716.817.9222 or toll-free at 1.844.527.5509, or .

Information: 716.817.9222 or toll-free at 1.844.527.5509, or visit aging.ny.gov