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A Coronavirus Phone Line is available for families to call at 716.817.7445.
An afterhours Coronavirus hotline is available for families and people enrolled in our Day Habilitation Programs and Vocational Services to share questions at 716.529.6505.
Concerns may also be emailed to COVIDconcern@people-inc.org.

Updates on Programs, Services and Protocols Due to COVID-19

While many of our People Inc. services remained in full operation throughout the COVID-19 pandemic to date, others were suspended or significantly altered. Adjustment, as needed, will be made across the Western New York and Finger Lakes regions, based on geographic case prevalence. The People Inc. Emergency Preparedness Team is proactively engaged in monitoring any potential changes in our service areas and will adjust agency policies accordingly. 

Our primary goal is to maintain a safe and healthy environment for both the people we support and our employees. To be as transparent as possible, and allow for families and others to best plan, we will continue sharing updates to programs, services and protocols. We appreciate your support, as we continue to work together through this extremely challenging time.

  • October 5, 2021: A vaccine mandate was announced by New York State Governor Kathy Hochul. This new requirement, established within New York State Office of Mental Health (OMH) and Office for People with Developmental Disabilities (OPWDD) agency regulations, does not apply to our People Inc. operations. This mandate will apply to all people working at the psychiatric hospitals in the OMH network, as well as those working at ArchCare, the specialty hospital certified by OPWDD. Families, please note that this does NOT apply to People Inc. staff and there is no change affecting our services at this time. People Inc. continues to monitor this closely and will provide updates, as they become available.
  • August 19, 2021: People Inc. adjusted our masking protocols, based on revised OPWDD guidance, throughout the agency effective immediately, as follows:
    • ALL People Inc. employees, vendors and visitors are required to wear a mask, regardless of vaccination status. 
    • During transportation, masks are still required for OPWDD programs, regardless of vaccine status. 
  • February 15, 2021: Many of the People Inc. Day, CAPP, YALT and Respite programs began reopening, but not all. See chart in next section.

Thank you for your continued observation of the protocols that best keep the people we support and our staff as safe as possible.

We will continue to post updates to this information online, and as always, families are welcome to call group homes or programs for specific questions or participate on our family conference calls.

The chart in the next section will continue to be updated to reflect status changes of a program or service.

Update Details for Programs & Services (Chart)

Updated 8.19.2021

PROGRAM

TYPE

DETAILS

Residential      Group Homes

Visitation at  Group Homes

As of July 8, 2021, there are no restrictions for visitation. Please Note: ALL People Inc. employees, vendors and visitors are required to wear a mask, regardless of vaccination status inside the group home at all times. 

Medical Appointments

Family/Guardian may attend medical appointments and procedures as necessary. However, attendance is also based on the specific health care facilities' COVID-19 guidance and policies. Most health care facilities and providers are still requiring the use of face masks, regardless of vaccination status and still have some capacity limitations in place.

Person Served Return to Group Home

As of July 8, 2021, there are no restrictions for return to the group home.

Community Activities

As of July 8, 2021, there are no restrictions on community activities. Please note that unvaccinated people are still required by NYS & OPWDD to wear a mask.

Senior Living

Common Areas

Community rooms (with kitchen) are open. Tenants and visitors who are unvaccinated are required to wear a mask in the common areas.

Affordable Apartments (Mixed Income/Tax Credit Apartments)

Common Areas

Community rooms (with kitchen) are open. Tenants and visitors who are unvaccinated are required to wear a mask in the common areas.

Day Habilitation, Community PreVoc, CAPP, DHWW, YALT

General Operations

Operations primarily open to persons who live at home with their families or reside in other agencies' residential programs due to continued restrictions on capacity in buildings (social distancing) and transportation (50 % occupancy on vans/buses).

The Lancaster program remains closed.

Information is provided on the Day and Employment Chart.

Employment Services

General Operations

Community-based employment supports have continued, following employer/placement’s status. Limited Contract Manufacturing is operational at 181 Lincoln location.

Free-standing Respite

General Operations

Traditional respite services at Northtowns and Downing Respite Centers are operational.

Site-Based Respite

General Operations

The following changes were made as of 2.9.2021, or after, for our respite sites: 

Open:

1860 Buffalo Road Respite (Rochester)

After the Belle Afternoon Respite (Buffalo) 

After Work Respite (Depew/Lancaster)

Del-Ton Weekend Opportunities (Tonawanda) 

Iris Afternoon Respite (Hamburg) 

Ken-Ton Afternoon Respite (Kenmore-Tonawanda) 

Late Afternoon Respite (Buffalo) 

Lockport Recreation Respite (Lockport in community programming)

Northtowns Afternoon Respite (Lockport) 

OMG (formerly known as On Main and Grove) Afternoon Respite (East Aurora) 

Orchard Park Weekend Opportunities (Orchard Park) 

Recreation Respite (Depew/Lancaster)

Southtowns Afternoon Respite (Hamburg) 

TLC K-5 Afternoon Respite (Amherst) 

TLC (fomerly known as Themed Learning Club) (Amherst)

Not opening at this time:

Buffalo Afternoon Respite (Buffalo) 

Rochester After School Respite 

In-Home Behavioral

General Operations

Continued uninterrupted operations, with precautions in place.

Community Habilitation/  In-Home Respite

General Operations

Continued uninterrupted operations, with precautions in place.

Recreation Respite

General Operations

Program reopened

Elmwood Health Center

General Operations

Continued operations, open for in-person and virtual visits.

Home Health Care

General Operations

Continued uninterrupted operations, with precautions in place.

Headway of WNY

General Operations

Continued uninterrupted operations, with precautions in place. Virtual support groups held the first and third Tuesday each month.

Deaf Access Services

General Operations

Continued uninterrupted operations, with precautions in place.

Lothlorien Therapeutic Riding Center

General Operations

General operations resumed, with precautions in place.

Ombudsman Services

General Operations

In-person support in line with operator’s visitor policies.

Senior Companion Program

General Operations

Operating at clients’ homes and doing telephone wellness calls. 

 

 

  • Feb 01, 2021

    Updates on Programs and Services due to COVID-19

    Updated 8.19.2021 While many of our People Inc. services remained in full operation throughout the COVID-19 pandemic to date, others were suspended or significantly altered. Adjustment, as needed, will be made across the Western New York and Finger Lakes regions, based on geographic case prevalence. The People Inc. Emergency Preparedness Team is proactively engaged in monitoring any potential changes in our service areas and will adjust agency policies accordingly. The chart below will continue to be updated to reflect status changes of a program or service. As of Thursday, August 19, 2021 , People Inc. adjusted our masking protocols, based on revised  OPWDD guidance, throughout the agency effective immediately, as follows: ALL People Inc. employees, vendors and visitors are required to wear a mask, regardless of vaccination status.  During transportation, masks are still required for OPWDD programs, regardless of vaccine status.   Thank you for your continued observation of the protocols that best keep the people we support and our staff as safe as possible. Note: As of Monday, February 15, 2021, many of the People Inc. Day, CAPP, YALT and Respite programs began reopening, but not all. Please see the appropriate area in the chart below. Our primary goal is to maintain a safe and healthy environment for both the people we support and our employees. To be as transparent as possible, and allow for families and others to best plan, we are sharing the below information. We appreciate your support, as we continue to work together through this extremely challenging time. We will continue to post updates to this information online, and as always, families are welcome to call group homes or programs for specific questions or participate on our family conference calls. A Coronavirus Phone Line is available for families to call at 716.817.7445. An afterhours Coronavirus hotline is available for families and people enrolled in our Day Habilitation Programs and Vocational Services to share questions at 716.529.6505. Concerns may also be emailed to COVIDconcern@people-inc.org . Updated 8.19.2021 Program Type Details Residential Group Homes   Visitation at Group Homes As of July 8, 2021, there are no restrictions for visitation. Please Note: ALL People Inc. employees, vendors and visitors are required to wear a mask, regardless of vaccination status inside the group home at all times.  Medical Appointments Family/Guardian may attend medical appointments and procedures as necessary. However, attendance is also based on the specific health care facilities' COVID-19 guidance and policies. Most health care facilities and providers are still requiring the use of face masks, regardless of vaccination status and still have some capacity limitations in place. Person Served Return to Group Home As of July 8, 2021, there are no restrictions for return to the group home. Community Activities As of July 8, 2021, there are no restrictions on community activities. Please note that unvaccinated people are still required by NYS & OPWDD to wear a mask. Senior Living Common Areas Community rooms (with kitchen) are open. Tenants and visitors who are unvaccinated are required to wear a mask in the common areas. Affordable Apartments (Mixed Income/Tax Credit Apartments) Common Areas Community rooms (with kitchen) are open. Tenants and visitors who are unvaccinated are required to wear a mask in the common areas. Day Habilitation, Community PreVoc, CAPP, DHWW, YALT General Operations Operations primarily open to persons who live at home with their families or reside in other agencies' residential programs due to continued restrictions on capacity in buildings (social distancing) and transportation (50 % occupancy on vans/buses). The Lancaster program remains closed. Information is provided on the  Day and Employment  Chart. Please note: An afterhours Coronavirus hotline is now available for the people, and families of people, enrolled in our Day Habilitation and Vocational Programs for questions at 716.529.6505. Employment Services General Operations Community-based employment supports have continued, following employer/placement’s status. Limited Contract Manufacturing is operational at 181 Lincoln location. Free-standing Respite General Operations Traditional respite services at Northtowns and Downing Respite Centers are operational. Site-Based Respite General Operations The following changes were made as of 2.9.2021, or after, for our respite sites:  Open: 1860 Buffalo Road Respite (Rochester) After the Belle Afternoon Respite (Buffalo)  After Work Respite (Depew/Lancaster) Del-Ton Weekend Opportunities (Tonawanda)  Iris Afternoon Respite (Hamburg)  Ken-Ton Afternoon Respite (Kenmore-Tonawanda)  Late Afternoon Respite (Buffalo)  Lockport Recreation Respite (Lockport in community programming) Northtowns Afternoon Respite (Lockport)  OMG (formerly known as On Main and Grove) Afternoon Respite (East Aurora)  Orchard Park Weekend Opportunities (Orchard Park)  Recreation Respite (Depew/Lancaster) Southtowns Afternoon Respite (Hamburg)  TLC K-5 Afternoon Respite (Amherst)  TLC (fomerly known as Themed Learning Club) (Amherst) Not opening at this time: Buffalo Afternoon Respite (Buffalo)  Rochester After School Respite  In-Home Behavioral General Operations Continued uninterrupted operations, with precautions in place. Community Habilitation/  In-Home Respite General Operations Continued uninterrupted operations, with precautions in place. Recreation Respite General Operations Program reopened Elmwood Health Center General Operations Continued operations, open for in-person and virtual visits. Home Health Care General Operations Continued uninterrupted operations, with precautions in place. Headway of WNY General Operations Continued uninterrupted operations, with precautions in place. Virtual support groups held the first and third Tuesday each month. Deaf Access Services General Operations Continued uninterrupted operations, with precautions in place. Lothlorien Therapeutic Riding Center General Operations General operations resumed , with precautions in place. Ombudsman Services General Operations In-person support in line with operator’s visitor policies. Senior Companion Program General Operations Operating at clients’ homes and doing telephone wellness calls.   

  • Jan 11, 2021

    Next Informational Session for Families by People Inc. on January 28, 2021

    Families of the people supported through the agency are encouraged to join the next Family Conference Call on Thursday, January 28, 2021, at 6:30 p.m. During this call for families, People Inc. management will provide operational updates, projected plans and answer questions. Questions may be sent in advance, and during the call, to  COVIDconcern@people-inc.org , or texted to 716.868.9233. Given the anticipated volume of participants on the calls, this is the most effective way to have your question heard and answered.  The conference call number is: 1.607.442.6488 with the access code 934 708 542#. RSVPs appreciated to 716.817.7400.

  • Jan 10, 2021

    2020 Pandemic Survey of People Living with Disabilities Open Through February 15

    The Partnership Coalition brings together a coalition of diverse voices advocating for collaboration, which promotes best practices and true inclusion of people with disabilities in all aspects of life. Their members include self-advocates, family members, and staff from provider agencies in our area. They have issued a survey  to learn about how people living with disabilities are coping with, and managing through, the COVID-19 pandemic. Responses will be kept confidential.  At this time there is a world-wide COVID-19 pandemic and many people have been affected - some more than others. People have lost jobs, have been isolated from loved ones, and are experiencing increased anxiety and depression. The Partnership Coalition wants to learn about things going on in the community and needs feedback from people living with a disability. This will help them focus on what is the most important and to expand their scope to better address local issues.   Please take a moment to forward the survey link ( https://www.surveymonkey.com/r/JQBKZHN ) to anyone with a disability and encourage them to complete this brief survey by Friday, February 15, 2021 . If needed, friends or caregivers may provide assistance to complete the survey, however, the responses should be those of the person taking the survey.       .  

  • Dec 31, 2020

    Program and Service Status Update Chart

    People Inc. continues to monitor community experience with COVID-19. We have been operating in a proactive manner with a range of precautionary measures since the beginning of the pandemic. Our primary goal is to maintain a safe and healthy environment for both the people we support and our employees.  Adjustment, as needed, to our programs and services will be made across the Western New York and Finger Lakes regions, based on the work of the People Inc. Emergency Preparedness Team, who is proactively engaged in monitoring any potential changes in our service areas and will adjust agency policies accordingly. The chart below will continue to be updated to reflect status changes of a program or service. Our primary goal is to maintain a safe and healthy environment for both the people we support and our employees. We appreciate your support, as we continue to work together through this extremely challenging time. Updated: 2.16.2021 Program Type Details Residential Group Homes   Visitation at Group Homes As of Monday, February 1, 2021 visitation by family is permitted with prior authorization. Families may also arrange window and virtual visits. Medical Appointments Family/Guardian can attend emergency medical appointments and procedures in accordance with any precautions established by the medical provider. Person Served Return to Group Home Prior to returning to the residential site, safeguards outlined in operational policy, will be reviewed in detail with family/person supported as part of the process. COVID-19 testing may be required. Community Outings As of Monday, February 1, 2021, limited community outings are permitted, with some requiring approval from management. Senior Living Common Areas Supports continue. Community rooms reopened 2.16.2021 with restrictions. Visitors permitted. Affordable Apartments (Mixed Income/Tax Credit Apartments) Common Areas Supports continue. Community rooms reopened 2.15.2021 with restrictions.  Visitors permitted. Day Habilitation, Community PreVoc, CAPP, DHWW, YALT General Operations Operations at these programs are changing as of 2.15.2021. With the exception of Lancaster and Main Day Programs - the other programs are reopened on 2.15.2021  ONLY  for people who live at home with their families. Information is provided on the  Day and Employment  Chart. Please note: An afterhours Coronavirus hotline is now available for the people, and families of people, enrolled in our Day Habilitation and Vocational Programs for questions at 716.529.6505.  Employment Services General Operations Community-based Employment supports have continued, following employer/placement’s status. Limited Contract Manufacturing is operational at 181 Lincoln location. Free-standing Respite General Operations Traditional respite services at Northtowns and Downing Respite Centers are suspended. Temporary Respite is available at the Northtowns and Downing Respite Centers as a regional resource to care for people with disabilities who are COVID-19 positive or recovering. Temporary Respite Center General Operations Temporary Respite is available at the Northtowns and Downing Respite Centers as a regional resource to care for people with disabilities who are COVID-19 positive or recovering. Site-Based Respite General Operations The following changes are effective as of 2.9.2021 for our respite sites:  1860 Buffalo Road Respite (Rochester)  - not opening at this time After the Belle Afternoon Respite (Buffalo) - reopened 2.15.2021 After Work Respite (Depew/Lancaster)  - reopened 2.15.2021 Buffalo Afternoon Respite (Buffalo) - not opening at this time Del-Ton Weekend Opportunities (Tonawanda)  - opening 3.5.2021 Iris Afternoon Respite (Hamburg)  - reopened 2.15.2021 Ken-Ton Afternoon Respite (Kenmore-Tonawanda)  - opening 2.22.2021 Late Afternoon Respite (Buffalo)  - reopened 2.15.2021 Lockport Recreation Respite (Lockport in community programming)  - reopened 2.15.2021 Northtowns Afternoon Respite (Lockport) - not opening at this time On Main and Grove Afternoon Respite (East Aurora)  - opening 2.22.2021 Orchard Park Weekend Opportunities (Orchard Park)  - opening 3.5.2021 Recreation Respite (Depew/Lancaster) - reopened 2.15.2021 Rochester After School Respite - not opening at this time Southtowns Afternoon Respite (Hamburg)  - reopened 2.16.2021 TLC K-5 Afternoon Respite (Amherst)  - reopened 2.16.2021 Themed Learning Club (Amherst)  - reopened 2.16.2021 In-Home Behavioral General Operations Continued uninterrupted operations, with precautions in place. Community Habilitation/  In-Home Respite General Operations Continued uninterrupted operations, with precautions in place. Recreation Respite General Operations Program will reopen 2.15.2021 Elmwood Health Center General Operations Continued operations, open for in-person and virtual visits. Home Health Care General Operations Continued uninterrupted operations, with precautions in place. Headway of WNY General Operations Continued uninterrupted operations, with precautions in place. Virtual support groups held the first and third Tuesday each month. Deaf Access Services General Operations Continued uninterrupted operations, with precautions in place. Lothlorien Therapeutic Riding Center General Operations Limited schedule for winter. 2021 Season Registration for riding lessons now open. Taking calls about program info, tours and volunteer orientations that will be scheduled in the spring. Ombudsman Services General Operations Remote support, in line with operator’s visitor policies. Senior Companion Program General Operations Operating at clients’ homes and doing telephone wellness calls.   

  • Dec 31, 2020

    Family Alert: Updated Important Message to Families of Loved Ones Supported Through our Residential Program 12.30.2020

    Please refer to the Coronavirus section for the most up to date communications. The Western New York and Finger Lakes regions continue to experience a serious and significant number of positive COVID-19 cases. Our main concerns remain the health and safety of your loved ones and our staff. Effective Wednesday, December 30, 2020, a revised Home Visit Policy suspended all home visits immediately and until further notice. The People Inc. Emergency Management Team will determine the appropriate length of time for this suspension. We will continue to post updates to this information, and as always, families are welcome to contact us with questions: A special Coronavirus Phone Line has been established for families to call, 716.817.7445, and is checked and responded to directly.  A new, afterhours Coronavirus hotline is now available for the people and families of people enrolled in our Day Habilitation Programs and Vocational Services to express questions and concerns. The number is 716.529.6505.  A special email address has been established as well, so that concerns can be addressed at  COVIDconcern@people-inc.org. Also to provide operational updates, we have scheduled the next information session for families of the people we support for Thursday, January 28, at 6:30 p.m.

  • Dec 23, 2020

    December 23, 2020 People Inc. Offers Next Informational Session for Families January 5

    Thank you to families who participated in our earlier conference call updates from agency management.  We have scheduled the next information session for families of the people we support for Tuesday, January 5, at 6:30 p.m. During this call, agency management will provide operati

  • Dec 02, 2020

    December 2, 2020 Letter to Families

    A new letter to families is available ( English  and  Spanish ). We will continue to post updates to this information online, and as always, families are welcome to call group homes or programs for specific questions or participate on our family conference calls also posted on our website. As always, People Inc. encourages you to stay in contact. A special Coronavirus Phone Line is available for families to call, 716.817.7445, and is responded to directly.  An afterhours Coronavirus hotline is available for the people, and families of people, enrolled in our Day Habilitation Programs and Vocational Services to express questions and concerns. The number is 716.529.6505.  A special email address is available as well, so that concerns can be addressed at  COVIDconcern@people-inc.org.  

  • Dec 02, 2020

    December 2, 2020 People Inc. Offers Next Informational Session for Families December 14

    Thank you to families who participated in our earlier conference call updates from agency management.  We have scheduled the next information session for families of the people we support for Monday, December 14, at 6:30 p.m. During this call, agency management will provide operational updates, projected plans and answer questions. Questions may be sent in advance, and during the call, to  COVIDconcern@people-inc.org , or texted to 716.868.9233. Given the anticipated volume of participants on the calls, this is the most effective way to have your question heard and answered.  RSVP to 716.817.7400 to receive the conference call number and access code. Please note: an RSVP is needed because even if the conference call phone number remains the same, a new unique access code is issued specific to each call.

  • Dec 01, 2020

    Family Alert: Updated Important Message to Families of Loved Ones Supported Through our Day and Respite Services

    Please refer to the  Coronavirus section  for the most up to date communications. Updated 12.1.2020 The Western New York and Finger Lakes regions are experiencing a serious and significant increase in positive COVID-19 cases, some of the highest in the state. The trend is resulting in the designation of Orange and Red Zones. Our main concerns remain the health and safety of your loved ones and our staff. Effective on Wednesday, December 2, 2020, operations are suspended at our remaining day services and respite sites (outlined here Program Suspension ). Please make contingency plans now. You will be notified directly when the decision is made to suspend services for the location your loved one attends, and again as reopening occurs. Temporary closure decisions may be made quickly, based on safety. Thank you for actively preparing necessary alternative arrangements. We will continue to post updates to this information online, and as always, families are welcome to call group homes or programs for specific questions: A special Coronavirus Phone Line has been established for families to call, 716.817.7445, and is checked and responded to directly.  A new, afterhours Coronavirus hotline is now available for the people and families of people enrolled in our Day Habilitation Programs and Vocational Services to express questions and concerns. The number is 716.529.6505.  A special email address has been established as well, so that concerns can be addressed at  COVIDconcern@people-inc.org.    

  • Nov 13, 2020

    Temporary Suspension of Some Programs and Services

    Please refer to the  Coronavirus section  for the most up to date communications. While many of our People Inc. services remained in full operation throughout the COVID-19 pandemic to date, others were suspended or significantly altered. Now, the Western New York and Finger Lakes regions are experiencing a serious and significant increase in positive COVID-19 cases, some of the highest in the state. New York State has released information regarding COVID-19 “cluster zones,” which are focus areas designated based on geographic case prevalence. The People Inc. Emergency Preparedness Team is proactively engaged in monitoring any potential changes in our service areas (from Yellow to Orange or to Red) and will adjust agency policies accordingly. For more information, this chart includes greater details.  A planned suspension of some of our programs is in progress, based on a variety of factors to support our primary goal - maintaining a safe and healthy environment for both the people we support and our employees. To be as transparent as possible, and allow for families and others to best plan, we are sharing the below information. We appreciate your support as we work together through this extremely challenging time. As of Monday, November 16, 2020, we suspended programming at several site-based Day and Respite programs. Thursday, November 19, 2020 was the last day of attendance at our certified Day Programs for all attendees. At this time, our day programs will continue to offer people virtual programming from their family homes. As of Wednesday, December 2, 2020, operations are suspended for the remaining day services and respite sites (please see related areas below). As of 12:01 a.m. on Friday, November 20, 2020, we closed several of our site-based and recreation Respite programs, with the others being suspended as of Wednesday, December 2 (please see related areas below). We will continue to post updates to this information online, and as always, families are welcome to call group homes or programs for specific questions or participate on our family conference calls also posted on our website  ( next one  on Thursday, January 28, 2021 ).   Information for families is included in the most recent family letter ( English  and Spanish ). A special Coronavirus Phone Line has been established for families to call, 716.817.7445, and is checked and responded to directly.  An afterhours Coronavirus hotline is now available for the people and families of people enrolled in our Day Habilitation Programs and Vocational Services to express questions and concerns. The number is 716.529.6505.  A special email address has been established as well, so that concerns can be addressed at COVIDconcern@people-inc.org . Our Advocacy Phone Line is also available for people we support to ask non-emergency questions by calling 716.322.7070. Effective November 13, 2020 (Updated 11.20.2020) Program Type Details Residential Group Homes   Visitation at Group Homes A No Visitors Policy will be in effect as of Friday, November 20. Families can arrange window and virtual visits. Medical Appointments Family/Guardian can attend emergency medical appointments and procedures in accordance with any precautions established by the medical provider. Person Served Return to Group Home Prior to returning to the residential site, people we support will need to have a negative COVID-19 test result within four days of returning.  Additional safeguards outlined in operational policy, will be reviewed in detail with family/person supported as part of the process.   Community Outings All community outings for People Inc. Day, Respite and certified Residential Programs were suspended as of Monday, November 16, 2020, until further notice. Senior Living Common Areas Supports continue. Community rooms will be closed until further notice. Essential visiting only. Affordable Apartments (Mixed Income/Tax Credit Apartments) Common Areas Supports continue. Community rooms will be closed until further notice. Essential visiting only.   Day Habilitation, Community PreVoc, CAPP, DHWW, YALT General Operations Operations at these programs are suspended as of Wednesday, December 2. Information is provided on the Day and Employment Classification Cluster Chart .* * At this time, our day programs will continue to offer people virtual programming from their family homes. Please note: An afterhours Coronavirus hotline is now available for the people, and families of people, enrolled in our Day Habilitation and Vocational Programs for questions at 716.529.6505.  Employment Services General Operations Community-based Employment supports have continued, following employer/placement’s status. Limited Contract Manufacturing is operational at 181 Lincoln location. Information is provided on the  Day and Employment Classification Cluster Chart . Free-standing Respite General Operations Traditional respite services at Northtowns and Downing Respite Centers are suspended. Temporary Respite is available at the Northtowns and Downing Respite Centers  as a regional resource to care for people with disabilities who are COVID-19 positive or recovering. Temporary Respite Center General Operations Temporary Respite is available at the Northtowns and Downing Respite Centers  as a regional resource to care for people with disabilities who are COVID-19 positive or recovering. Site-Based Respite General Operations The following respite sites will be closed as of 12:01 a.m. Friday, November 20, 2020: After the Belle Afternoon Respite (Buffalo) After Work Respite (Depew/Lancaster) Buffalo Afternoon Respite (Buffalo) Del-Ton Weekend Opportunities (Tonawanda) Iris Afternoon Respite (Hamburg) Ken-Ton Afternoon Respite (Kenmore-Tonawanda) Late Afternoon Respite (Buffalo) Lockport Recreation Respite (Lockport in community programming) On Main and Grove Afternoon Respite (East Aurora) Orchard Park Weekend Opportunities (Orchard Park) Recreation Respite (Depew/Lancaster) Southtowns Afternoon Respite (Hamburg) TLC K-5 Afternoon Respite (Amherst) Themed Learning Club (Amherst) The following programs are suspended effective Wednesday, December 2, 2020: 1860 Buffalo Road Respite (Rochester) Northtowns Afternoon Respite (Lockport) In-Home Behavioral General Operations Continued uninterrupted operations, with precautions in place. Community Habilitation/    In-Home Respite General Operations Continued uninterrupted operations, with precautions in place. Recreation Respite General Operations Program will close as of 12:01 a.m. on Friday, November 20, 2020, until further notice. Elmwood Health Center General Operations Continued operations, open for in-person and virtual visits. Home Health Care General Operations Continued uninterrupted operations, with precautions in place. Headway of WNY General Operations Continued uninterrupted operations, with precautions in place. Virtual support groups held the first and third Tuesday each month. Deaf Access Services General Operations Continued uninterrupted operations, with precautions in place. Lothlorien Therapeutic Riding Center General Operations Limited schedule for winter. Taking calls about program info, tours and volunteer orientations that will be scheduled in the spring. Ombudsman Services General Operations Remote support, in line with operator’s visitor policies. Senior Companion Program General Operations Operating at clients’ homes and doing telephone wellness calls. 

  • Nov 13, 2020

    Family Alert: Important Message to Families of Loved Ones Supported Through our Day and Respite Services

    PREPARE NOW FOR PROGRAM SUSPENSIONS The Western New York and Finger Lakes regions are experiencing a serious and significant increase in positive COVID-19 cases, some of the highest in the state. The trend is expected to result in the designation of an Orange Zone quickly, and potentially Red Zone thereafter. Our main concerns remain the health and safety of your loved ones and our staff. We ask you to join us in PREPARING NOW for suspension of our site-based certified day and respite programs AS OF MONDAY, NOVEMBER 16 (as outlined in these resources – Program Suspension Day Programs and Program Suspension ).  Those day and respite programs are unable to operate under an Orange/Red Zone circumstance. Please make contingency plans now. You will be notified directly when the decision is made to suspend services for the location your loved one attends, and again as reopening occurs. Please anticipate future suspension of these services given community conditions. Temporary closure decisions may be made quickly, based on safety. Thank you for actively preparing necessary alternative arrangements. We will continue to post updates to this information online, and as always, families are welcome to call group homes or programs for specific questions: A special Coronavirus Phone Line has been established for families to call, 716.817.7445, and is checked and responded to directly.  A new, afterhours Coronavirus hotline is now available for the people and families of people enrolled in our Day Habilitation Programs and Vocational Services to express questions and concerns. The number is 716.529.6505.  A special email address has been established as well, so that concerns can be addressed at  COVIDconcern@people-inc.org.    

  • Nov 05, 2020

    November 5, 2020 Letter to Families

    A new letter to families is available ( English  and  Spanish ). As always, People Inc. encourages you to stay in contact. A special Coronavirus Phone Line is available for families to call, 716.817.7445, and is responded to directly.  An afterhours Coronavirus hotline is available for the people, and families of people, enrolled in our Day Habilitation Programs and Vocational Services to express questions and concerns. The number is 716.529.6505.  A special email address is available as well, so that concerns can be addressed at  COVIDconcern@people-inc.org. Families can also contact the senior residential supervisor at your loved one’s home.

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