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Coronavirus Update

  • Apr 20, 2020

    April 20, 2020 Face Mask Donations Needed

    Do you or does someone you know create cloth masks or have a supply of other Personal Protective Equipment (PPE)? Help our direct support professionals continue to work safely with a donation . Anyone having leads or involvement with those making or donating masks for frontline workers, please emai

  • Apr 16, 2020

    April 16, 2020 Letter to Families (English and Español)

    April 16, 2020: Another letter to families is available (in English and Español ). As always, People Inc. encourages you to stay in contact. Our dedicated email address and phone line is operational to help make it easier to share any concerns at or 716.817.744

  • Apr 15, 2020

    April 15, 2020 Important Information from Self-Advocacy Association of New York State (SANYS) Director Arnold Ackerley

    Self-Advocates and Parent Advocates had a recent victory advocating for people with intellectual and developmental disabilities (I/DD) to be allowed to have a support person with them if they are admitted into the hospital. Thank you to all the advocates who worked so hard on this, and to the New Y

  • Apr 14, 2020

    April 14, 2020 Immediate Action Needed - Urge Federal Reserve for Forgivable Loan for Nonprofits

    Attention Families and Supporters, On Friday, April 10, the Treasury and Federal Reserve announced the Mid-Size Loan Program , for nonprofit and for-profits with 500-10,000 employees through the Main Street Business Lending Program, which would include organizations like People Inc. As it stands

  • Apr 03, 2020


    Updated April 3, 2020: Please consult the following resources for the most up-to-date information regarding COVID-19 Coronavirus: Centers for Disease Control and Prevention New York State Department of Health Other Resources: For concerns regarding COVID-19:  email COVIDconce

  • Mar 31, 2020

    March 31, 2020 Letter to Families (English and Español)

    March 31, 2020: Another letter to families is available (in English  and Español ). As always, People Inc. encourages you to stay in contact. Our dedicated email address and phone line is operational to help make it easier to share any concerns at or 716.817

  • Mar 24, 2020

    March 24, 2020: A Message from Rhonda Frederick, People Inc. President and CEO

    A Message to our Community    During these very challenging times, we so appreciate the tireless work of our partners – elected officials, our peers in health and human services, vendors and supporters. Above all, I’m incredibly thankful for and proud of the 4,000 staff members of People Inc. Their dedication and talent are evident on a “typical” day, and in times like this, are even more vivid and extraordinary. We wanted to share some of the proactive measures we have taken within People Inc. to prepare and deal with this crisis.   At People Inc., the safety and well-being of people we support and our employees remain our highest priority, as the potential for community spread of the COVID-19 Coronavirus continues. We are actively in contact with and monitoring websites of the Centers for Disease Control and Prevention (CDC), NYS Department of Health (DOH), County Health Departments and the NYS Office for People with Developmental Disabilities (OPWDD), among others.   During this crisis, we are thankful for our Emergency Response model that has been in place for the past six years. Our long-standing People Inc. Emergency Preparedness Team is meeting twice daily to ensure that we remain proactive and address access to resources, while keeping communication flowing to our staff, people we support and their families.   People Inc. has a number of measures in place, including:     Suspending community outings and operation of our Day Programs, and reassigning those staff members to augment our teams at residential sites. Our staff has been extremely flexible and have demonstrated exemplary commitment to our mission in light of unprecedented circumstances. Implementing a conservative  Visitors Policy  and working with families on arrangements while taking precautions to protect the well-being of those we support and our staff. Utilizing our existing Telemedicine Program in our residential sites, which continues to quickly assess medical concerns without automatically transporting people to crowded healthcare centers. Increasing training on cleaning protocols and product use, and practicing beyond Universal Precautions.  Enhancing supports for our staff with 24/7 access to our Employee Service Line and Employee Assistance Program and a dedicated resource and information section of our Employee Intranet, as well as daily updates.  Expediting and centralizing sourcing of critical supplies and establishing a secure staging area and process to get those where they are most needed.  Continuing to plan ahead to be prepared as best we can for the future.  Developed a  Coronavirus Update section on our website.   A dedicated phone line and email address have been established for people supported and their families to contact us with specific concerns related to COVID-19 Coronavirus: Phone: 716.817.7445, Email: .   As a resource for people we support, a special phone line for non-emergency help has been established, which is 716.322.7070.   Our longstanding People Inc. Emergency Closing Line is updated regularly as decisions are made to suspend any agency program. You can call the two available phone lines for closure updates:   Western New York:  716.817.5700 and                            Greater Rochester region:  585.441.9393.   Thank you for your support as we work to ensure the safety of the people we support and our staff. Sincerely, Rhonda Frederick President and CEO People Inc.

  • Mar 23, 2020

    March 23, 2020 Updated Visitor Policy

    Updated March 23, 2020: People Inc. has once again updated our  Visitor Policy  based on emerging info from the NYS Department of Health, which is now in effect at our agency locations*. This includes updated processes for families who utilize our Residential Services. Call 716.817.5700

  • Mar 15, 2020

    March 15, 2020 Phone Numbers for Program Closings

    Posted March 15, 2020: As we continue to monitor the situation surrounding COVID-19 Coronavirus, People Inc. encourages the people we support, their families and employees to stay up-to-date with program closings. Call 716.817.5700 (Western New York) or 585.441.9393 (Greater Rochester Region) for