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Newest People Inc. Site in Buffalo Creates Synergies

Jun 11, 2024

People Inc. is always looking for the best and most efficient ways to utilize the many properties we operate. Over the last year, the transformation of what was once a medical practice and offices on Elmwood Avenue serves as a shining example of innovation and teamwork, with the creation of unique space for both employees and people receiving services from People Inc.

After the relocation of the agency’s rehabilitative health, social work and counseling services to 800 Hertel Avenue, a remodel of the Elmwood Avenue building made room for offices for People Inc.’s Learning & Development, Human Resources, and Advocacy departments, which are now all housed alongside a day program for people with intellectual and developmental disabilities. Called the “Center of Excellence in Employment and Training,” the building at 2128 Elmwood Ave., Buffalo, provides unique synergies.

Communication, collaboration, development of the HR Team, cross-training, and efficiencies of many processes are just a few of the highlights that People Inc. Senior Vice President of Human Resources Kathryn Alterio has noticed in the new location. “Bringing the entire HR team from talent acquisition, retention, benefits and more into one place has been tremendously helpful,” she said. “Plus, it is easier to now work much closer with staff from Learning and Development and Advocacy – streamlining the ability to respond to the needs of our employees.”

She also noted the importance of hiring the best employees and the important role that members of the Advocacy Team play in providing vital feedback during the interview process. Advocacy staff, including some who also receive services from People Inc., work with the Human Resources team, Learning & Development, as well as with people attending the day program, housed in the building.

Members of People Inc.’s Advocacy Department are also involved with every new employee orientation and help facilitate several training segments, said Vice President, Learning & Development David Squires. “This has a great impact on new employees,” he said. “Additionally, having HR in the building has been invaluable for us in that they are there to provide us with guidance when situations arise with new employees.”

Working with the day program, the Advocacy Team has initiated programs including sexuality training, an “Art of Advocacy” program, and more. A bonus, according to Associate Vice President for Advocacy Rick Banner, is the example set for new and existing employees by our staff with disabilities who work in the building.

Funded in part by the Empire State Development division of New York State, the creation of the Center of Excellence in Employment and Training is a critical investment in our workforce, said People Inc. President and CEO Anne McCaffrey.

“The Center for Excellence in Employment and Training allows us to present an inclusive and accessible high-tech space to meet the needs of prospective job applicants, new hires and our staff in every step of their recruitment, training and career development.”