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Updates on Programs and Services due to COVID-19

While many of our People Inc. services remained in full operation throughout the COVID-19 pandemic to date, others were suspended or significantly altered. Adjustment, as needed, will be made across the Western New York and Finger Lakes regions, based on geographic case prevalence. The People Inc. Emergency Preparedness Team is proactively engaged in monitoring any potential changes in our service areas and will adjust agency policies accordingly. The chart below will continue to be updated to reflect status changes of a program or service.

As of Monday, May 17, 2021, we are still under Mask Protocols! Although there have been some recent announcements from the Centers for Disease Control and Prevention (CDC) and New York State, People Inc. is still restricted and observing the same Mask Protocols, as we wait for New York State OPWDD guidance. The majority of our staff and program sites fall under the OPWDD regulations, so our Mask Protocols are still in place – There is NO change as of this time. We are closely monitoring this and will promptly announce any changes in policy. Thank you for your continued observation of the protocols that best keep the people we support and our staff as safe as possible.

Note: as of Monday, February 15, 2021, many of the People Inc. Day, CAPP, YALT and Respite programs began reopening, but not all. Only people living at home with their families are eligible to return at that time. Please see the appropriate area in the chart below.

Our primary goal is to maintain a safe and healthy environment for both the people we support and our employees. To be as transparent as possible, and allow for families and others to best plan, we are sharing the below information. We appreciate your support, as we continue to work together through this extremely challenging time.

We will continue to post updates to this information online, and as always, families are welcome to call group homes or programs for specific questions or participate on our family conference calls.

Updated 4.1.2021

Program

Type

Details

Residential Group Homes

 

Visitation at Group Homes

As of Monday, February 1, 2021 visitation by family is permitted with prior authorization. Families may also arrange window and virtual visits. Visits must be pre-arranged in advance.

Medical Appointments

Family/Guardian can attend emergency medical appointments and procedures in accordance with any precautions established by the medical provider.

Person Served Return to Group Home

Prior to returning to the residential site, safeguards outlined in operational policy, will be reviewed in detail with family/person supported as part of the process. COVID-19 testing may be required.

Community Outings

As of Monday, February 1, 2021, limited community outings are permitted, with some requiring approval from management.

Senior Living

Common Areas

Supports continue. Community rooms open. Essential visiting only.

Affordable Apartments (Mixed Income/Tax Credit Apartments)

Common Areas

Supports continue. Community rooms open. Essential visiting only. 

Day Habilitation, Community PreVoc, CAPP, DHWW, YALT

General Operations

Operations at these programs with the exception of Lancaster and Main Day Programs opened on 2.15.2021, ONLY for people who live at home with their families.

Information is provided on the Day and Employment Chart.

Please note: An afterhours Coronavirus hotline is now available for the people, and families of people, enrolled in our Day Habilitation and Vocational Programs for questions at 716.529.6505. 

Employment Services

General Operations

Community-based Employment supports have continued, following employer/placement’s status. Limited Contract Manufacturing is operational at 181 Lincoln location.

Free-standing Respite

General Operations

Traditional respite services at Northtowns and Downing Respite Centers are suspended.

Temporary Respite is available at the Northtowns and Downing Respite Centers as a regional resource to care for people with disabilities who are COVID-19 positive or recovering.

Temporary Respite Center

General Operations

Temporary Respite is available at the Northtowns and Downing Respite Centers as a regional resource to care for people with disabilities who are COVID-19 positive or recovering.

Site-Based Respite

General Operations

The following changes were made as of 2.9.2021 for our respite sites: 

Open:

  • After the Belle Afternoon Respite (Buffalo) 
  • After Work Respite (Depew/Lancaster)
  • Del-Ton Weekend Opportunities (Tonawanda) 
  • Iris Afternoon Respite (Hamburg) 
  • Ken-Ton Afternoon Respite (Kenmore-Tonawanda) 
  • Late Afternoon Respite (Buffalo) 
  • Lockport Recreation Respite (Lockport in community programming) 
  • On Main and Grove Afternoon Respite (East Aurora) 
  • Orchard Park Weekend Opportunities (Orchard Park) 
  • Recreation Respite (Depew/Lancaster)
  • Southtowns Afternoon Respite (Hamburg) 
  • TLC K-5 Afternoon Respite (Amherst) 
  • Themed Learning Club (Amherst)

Not opening at this time:

  • 1860 Buffalo Road Respite (Rochester) 
  • Buffalo Afternoon Respite (Buffalo) 
  • Northtowns Afternoon Respite (Lockport) 
  • Rochester After School Respite 

In-Home Behavioral

General Operations

Continued uninterrupted operations, with precautions in place.

Community Habilitation/  In-Home Respite

General Operations

Continued uninterrupted operations, with precautions in place.

Recreation Respite

General Operations

Program reopened

Elmwood Health Center

General Operations

Continued operations, open for in-person and virtual visits.

Home Health Care

General Operations

Continued uninterrupted operations, with precautions in place.

Headway of WNY

General Operations

Continued uninterrupted operations, with precautions in place. Virtual support groups held the first and third Tuesday each month.

Deaf Access Services

General Operations

Continued uninterrupted operations, with precautions in place.

Lothlorien Therapeutic Riding Center

General Operations

Taking calls about program info, tours and volunteer orientations for spring.

Ombudsman Services

General Operations

Remote support, in line with operator’s visitor policies.

Senior Companion Program

General Operations

Operating at clients’ homes and doing telephone wellness calls. 

 


Western New York 1219 North Forest Road | P.O. Box 9033 | Williamsville, New York 14231 | Phone: 716.817.7400 | Toll Free NY 1.888.7PEOPLE | Fax: 716.634.3889

Rochester 1860 Buffalo Road | Rochester, NY 14624 | Phone 585.441.9300 | Fax 585.441.9398

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