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Updates on Programs and Services due to COVID-19

Updated 7.14.2021

While many of our People Inc. services remained in full operation throughout the COVID-19 pandemic to date, others were suspended or significantly altered. Adjustment, as needed, will be made across the Western New York and Finger Lakes regions, based on geographic case prevalence. The People Inc. Emergency Preparedness Team is proactively engaged in monitoring any potential changes in our service areas and will adjust agency policies accordingly. The chart below will continue to be updated to reflect status changes of a program or service.

As of Thursday, July 8, 2021, People Inc. adjusted our masking protocols, based on revised OPWDD guidance, throughout the agency effective immediately, as follows:

  • Unvaccinated people are required to wear a mask in People Inc. program and office buildings and in common spaces in apartment complexes. So, if you are vaccinated, you no longer need to wear a mask in People Inc. buildings – this includes staff, visitors, vendors, people supported and families.
  • During transportation, masks are still required for OPWDD programs, regardless of vaccine status.
  • Breakrooms are open for use for those who are vaccinated only, with no masks required.   

Thank you for your continued observation of the protocols that best keep the people we support and our staff as safe as possible.

Note: As of Monday, February 15, 2021, many of the People Inc. Day, CAPP, YALT and Respite programs began reopening, but not all. Please see the appropriate area in the chart below.

Our primary goal is to maintain a safe and healthy environment for both the people we support and our employees. To be as transparent as possible, and allow for families and others to best plan, we are sharing the below information. We appreciate your support, as we continue to work together through this extremely challenging time.

We will continue to post updates to this information online, and as always, families are welcome to call group homes or programs for specific questions or participate on our family conference calls.

A Coronavirus Phone Line is available for families to call at 716.817.7445. An afterhours Coronavirus hotline is available for families and people enrolled in our Day Habilitation Programs and Vocational Services to share questions at 716.529.6505. Concerns may also be emailed to COVIDconcern@people-inc.org.

Updated 7.14.2021

Program

Type

Details

Residential Group Homes

 

Visitation at Group Homes

As of July 8, 2021, there are no restrictions for visitation. Please Note: Unvaccinated people are still required by NYS & OPWDD to wear a face mask inside the group home at all times. Unvaccinated people may remove their face mask outside, only if 6 feet physical/social distancing can occur.

Medical Appointments

Family/Guardian may attend medical appointments and procedures as necessary. However, attendance is also based on the specific health care facilities' COVID-19 guidance and policies. Most health care facilities and providers are still requiring the use of face masks, regardless of vaccination status and still have some capacity limitations in place.

Person Served Return to Group Home

As of July 8, 2021, there are no restrictions for return to the group home.

Community Activities

As of July 8, 2021, there are no restrictions on community activities. Please note that unvaccinated people are still required by NYS & OPWDD to wear a mask.

Senior Living

Common Areas

Community rooms (with kitchen) are open. Tenants and visitors who are unvaccinated are required to wear a mask in the common areas.

Affordable Apartments (Mixed Income/Tax Credit Apartments)

Common Areas

Community rooms (with kitchen) are open. Tenants and visitors who are unvaccinated are required to wear a mask in the common areas.

Day Habilitation, Community PreVoc, CAPP, DHWW, YALT

General Operations

Operations primarily open to persons who live at home with their families or reside in other agencies' residential programs due to continued restrictions on capacity in buildings (social distancing) and transportation (50 % occupancy on vans/buses).

The Lancaster program remains closed.

Information is provided on the Day and Employment Chart.

Please note: An afterhours Coronavirus hotline is now available for the people, and families of people, enrolled in our Day Habilitation and Vocational Programs for questions at 716.529.6505.

Employment Services

General Operations

Community-based employment supports have continued, following employer/placement’s status. Limited Contract Manufacturing is operational at 181 Lincoln location.

Free-standing Respite

General Operations

Traditional respite services at Northtowns and Downing Respite Centers are operational.

Site-Based Respite

General Operations

The following changes were made as of 2.9.2021, or after, for our respite sites: 

Open:

  • 1860 Buffalo Road Respite (Rochester)
  • After the Belle Afternoon Respite (Buffalo) 
  • After Work Respite (Depew/Lancaster)
  • Del-Ton Weekend Opportunities (Tonawanda) 
  • Iris Afternoon Respite (Hamburg) 
  • Ken-Ton Afternoon Respite (Kenmore-Tonawanda) 
  • Late Afternoon Respite (Buffalo) 
  • Lockport Recreation Respite (Lockport in community programming)
  • Northtowns Afternoon Respite (Lockport) 
  • On Main and Grove Afternoon Respite (East Aurora) 
  • Orchard Park Weekend Opportunities (Orchard Park) 
  • Recreation Respite (Depew/Lancaster)
  • Southtowns Afternoon Respite (Hamburg) 
  • TLC K-5 Afternoon Respite (Amherst) 
  • Themed Learning Club (Amherst)

Not opening at this time:

  • Buffalo Afternoon Respite (Buffalo) 
  • Rochester After School Respite 

In-Home Behavioral

General Operations

Continued uninterrupted operations, with precautions in place.

Community Habilitation/  In-Home Respite

General Operations

Continued uninterrupted operations, with precautions in place.

Recreation Respite

General Operations

Program reopened

Elmwood Health Center

General Operations

Continued operations, open for in-person and virtual visits.

Home Health Care

General Operations

Continued uninterrupted operations, with precautions in place.

Headway of WNY

General Operations

Continued uninterrupted operations, with precautions in place. Virtual support groups held the first and third Tuesday each month.

Deaf Access Services

General Operations

Continued uninterrupted operations, with precautions in place.

Lothlorien Therapeutic Riding Center

General Operations

General operations resumed, with precautions in place.

Ombudsman Services

General Operations

In-person support in line with operator’s visitor policies.

Senior Companion Program

General Operations

Operating at clients’ homes and doing telephone wellness calls. 

 


Western New York 1219 North Forest Road | P.O. Box 9033 | Williamsville, New York 14231 | Phone: 716.817.7400 | Toll Free NY 1.888.7PEOPLE | Fax: 716.634.3889

Rochester 1860 Buffalo Road | Rochester, NY 14624 | Phone 585.441.9300 | Fax 585.441.9398

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