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Temporary Suspension of Some Programs and Services

While many of our People Inc. services remained in full operation throughout the COVID-19 pandemic to date, others were suspended or significantly altered. Now, the Western New York and Finger Lakes regions are experiencing a serious and significant increase in positive COVID-19 cases, some of the highest in the state. New York State has released information regarding COVID-19 “cluster zones,” which are focus areas designated based on geographic case prevalence. The People Inc. Emergency Preparedness Team is proactively engaged in monitoring any potential changes in our service areas (from Yellow to Orange or to Red) and will adjust agency policies accordingly. For more information, this chart includes greater details. 

A planned suspension of some of our programs is in progress, based on a variety of factors to support our primary goal - maintaining a safe and healthy environment for both the people we support and our employees. To be as transparent as possible, and allow for families and others to best plan, we are sharing the below information. We appreciate your support as we work together through this extremely challenging time.

As of Monday, November 16, 2020, we suspended programming at several site-based Day and Respite programs (please see related areas below). Thursday, November 19, 2020 was the last day of attendance at our certified Day Programs for all attendees. At this time, our day programs will continue to offer people virtual programming from their family homes.

As of 12:01 a.m. on Friday, November 20, 2020, we closed several of our site-based and recreation Respite programs, while a couple remain open (please see related areas below).

We will continue to post updates to this information online, and as always, families are welcome to call group homes or programs for specific questions or participate on our family conference calls also posted on our website (next one on Monday, November 23).  Information for families is included in the most recent family letter (English and Spanish).

  • A special Coronavirus Phone Line has been established for families to call, 716.817.7445, and is checked and responded to directly. 
  • An afterhours Coronavirus hotline is now available for the people and families of people enrolled in our Day Habilitation Programs and Vocational Services to express questions and concerns. The number is 716.529.6505. 
  • A special email address has been established as well, so that concerns can be addressed at COVIDconcern@people-inc.org.
  • Our Advocacy Phone Line is also available for people we support to ask non-emergency questions by calling 716.322.7070.

Effective November 13, 2020 (Updated 11.20.2020)

Program

Type

Details

Residential Group Homes

 

Visitation at Group Homes

A No Visitors Policy will be in effect as of Friday, November 20. Families can arrange window and virtual visits.

Medical Appointments

Family/Guardian can attend emergency medical appointments and procedures in accordance with any precautions established by the medical provider.

Person Served Return to Group Home

Prior to returning to the residential site, people we support will need to have a negative COVID-19 test result within four days of returning. Additional safeguards outlined in operational policy, will be reviewed in detail with family/person supported as part of the process. 

Community Outings

All community outings for People Inc. Day, Respite and certified Residential Programs were suspended as of Monday, November 16, 2020, until further notice.

Senior Living

Common Areas

Supports continue. Community rooms will be closed until further notice. Essential visiting only.

Affordable Apartments (Mixed Income/Tax Credit Apartments)

Common Areas

Supports continue. Community rooms will be closed until further notice. Essential visiting only. 

Day Habilitation/ Community PreVoc/CAPP

General Operations

Operations at some of these programs may be suspended or running on a limited basis.

Information is provided on the Day and Employment Classification Cluster Chart.*

*Thursday, November 19, will be the last day of attendance at our certified Day Programs for everyone, during this suspension period. At this time, our day programs will continue to offer people virtual programming from their family homes.

Please note: An afterhours Coronavirus hotline is now available for the people, and families of people, enrolled in our Day Habilitation and Vocational Programs for questions at 716.529.6505. 

Employment Services

General Operations

Community-based Employment supports have continued, following employer/placement’s status. Limited Contract Manufacturing is operational at 181 Lincoln location.

Information is provided on the Day and Employment Classification Cluster Chart.

Free-standing Respite

General Operations

Traditional respite services at Northtowns and Downing Respite Centers are suspended.

Temporary Respite is available at the Northtowns and Downing Respite Centers as a regional resource to care for people with disabilities who are COVID-19 positive or recovering.

Temporary Respite Center

General Operations

Temporary Respite is available at the Northtowns and Downing Respite Centers as a regional resource to care for people with disabilities who are COVID-19 positive or recovering.

Site-Based Respite

General Operations

The following respite sites will be closed as of 12:01 a.m. Friday, November 20, 2020:

  • After the Belle Afternoon Respite (Buffalo)
  • After Work Respite (Depew/Lancaster)
  • Buffalo Afternoon Respite (Buffalo)
  • Del-Ton Weekend Opportunities (Tonawanda)
  • Iris Afternoon Respite (Hamburg)
  • Ken-Ton Afternoon Respite (Kenmore-Tonawanda)
  • Late Afternoon Respite (Buffalo)
  • Lockport Recreation Respite (Lockport in community programming)
  • On Main and Grove Afternoon Respite (East Aurora)
  • Orchard Park Weekend Opportunities (Orchard Park)
  • Recreation Respite (Depew/Lancaster)
  • Southtowns Afternoon Respite (Hamburg)
  • TLC K-5 Afternoon Respite (Amherst)
  • Themed Learning Club (Amherst)

The following programs will remain open at this point:

  • 1860 Buffalo Road Respite (Rochester)
  • Northtowns Afternoon Respite (Lockport)

In-Home Behavioral

General Operations

Continued uninterrupted operations, with precautions in place.

Community Habilitation/    In-Home Respite

General Operations

Continued uninterrupted operations, with precautions in place.

Recreation Respite

General Operations

Program will close as of 12:01 a.m. on Friday, November 20, 2020, until further notice.

Elmwood Health Center

General Operations

Continued operations, open for in-person and virtual visits.

Home Health Care

General Operations

Continued uninterrupted operations, with precautions in place.

Headway of WNY

General Operations

Continued uninterrupted operations, with precautions in place. Virtual support groups held the first and third Tuesday each month.

Deaf Access Services

General Operations

Continued uninterrupted operations, with precautions in place.

Lothlorien Therapeutic Riding Center

General Operations

Limited schedule for winter. Taking calls about program info, tours and volunteer orientations that will be scheduled in the spring.

Ombudsman Services

General Operations

Remote support, in line with operator’s visitor policies.

Senior Companion Program

General Operations

Operating at clients’ homes and doing telephone wellness calls. 

Western New York 1219 North Forest Road | P.O. Box 9033 | Williamsville, New York 14231 | Phone: 716.817.7400 | Toll Free NY 1.888.7PEOPLE | Fax: 716.634.3889

Rochester 1860 Buffalo Road | Rochester, NY 14624 | Phone 585.441.9300 | Fax 585.441.9398

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