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Family Alert: Updated Important Message to Families of Loved Ones Supported Through our Residential Program 12.30.2020

Please refer to the Coronavirus section for the most up to date communications.

The Western New York and Finger Lakes regions continue to experience a serious and significant number of positive COVID-19 cases. Our main concerns remain the health and safety of your loved ones and our staff.

Effective Wednesday, December 30, 2020, a revised Home Visit Policy suspended all home visits immediately and until further notice. The People Inc. Emergency Management Team will determine the appropriate length of time for this suspension.

We will continue to post updates to this information, and as always, families are welcome to contact us with questions:

  • A special Coronavirus Phone Line has been established for families to call, 716.817.7445, and is checked and responded to directly. 
  • A new, afterhours Coronavirus hotline is now available for the people and families of people enrolled in our Day Habilitation Programs and Vocational Services to express questions and concerns. The number is 716.529.6505. 
  • A special email address has been established as well, so that concerns can be addressed at
  • Also to provide operational updates, we have scheduled the next information session for families of the people we support for Thursday, January 28, at 6:30 p.m.

Western New York 1219 North Forest Road | P.O. Box 9033 | Williamsville, New York 14231 | Phone: 716.817.7400 | Toll Free NY 1.888.7PEOPLE | Fax: 716.634.3889

Rochester 1860 Buffalo Road | Rochester, NY 14624 | Phone 585.441.9300 | Fax 585.441.9398

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