Health Services
Privacy Policy
Notice of Privacy Practices
THIS NOTICE DESCRIBES HOW IDENTIFIABLE
MEDICAL*
INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET
ACCESS TO THIS INFORMATION.
PLEASE REVIEW IT CAREFULLY
This notice is effective as of April 14, 2003. If you have any questions about this notice, please contact People Inc.’s Corporate Compliance Officer at 716-634-8132.
Our Privacy Commitment to You
At People Inc., we understand that information about you and your family is personal. We are committed to protecting your privacy and sharing information only with those who need to know and are allowed to see the information to assure quality services for you. This notice tells you how People Inc. uses and discloses information about you. It describes your rights and what People Inc. responsibilities are concerning information about you.
1. Who will follow this notice:
All people who work for People Inc. in our residences, in our day services programs, in service coordination, in our health services, in all our other programs and services and in our People Inc. administrative offices will follow this notice. This includes employees, persons People Inc. contracts with (contractors) who are authorized to enter information in your clinical record or need to review your record to provide services to you, and volunteers that People Inc. allows to assist you.
2. What information* is protected:
All information we create or keep that relates to your health or care and treatment, including your name, address, birth date, social security number, your medical information, your individualized service plan, care plan, or Comprehensive Functional Analysis (CFA), and other information (including photographs and other images) about your care in our programs. In this Notice, we refer to protected information as "clinical information".
Your Clinical Information Rights
You have the following rights concerning your clinical information. When we use the word "you" in this notice we also mean your personal representative. Depending on your circumstances and in accordance with state law, this may be your guardian, your health care proxy, or your involved parent, spouse, or adult child.
ou have a right to see or inspect your clinical information and obtain a copy. Some exceptions apply, such as records regarding incident reports and investigations, and information compiled for use in court or administration proceedings. NOTE: People Inc. may require you to make your request for records in writing.
If we deny your request to see your clinical information, you have the right to request a review of that denial. Professionals chosen by People Inc. who were not involved in denying your request will review the record and decide if you may have access to the record.
You have the right to ask People Inc. to change or amend clinical information that you believe is incorrect or incomplete. We may deny your request in some cases, for example, if the record was not created by People Inc. or if after reviewing your request, we believe the record is accurate and complete.
You have the right to request a list of the disclosures People Inc. has made of your clinical information. The list, however, does not include certain disclosures, such as those made for treatment, payment, and health care operations, or disclosures made to you or made to others with your permission.
You have the right to request a restriction on uses or disclosures of your health information related to treatment, payment, health care operations and disclosures to involved family. People Inc., however, is not required to agree to your request.
You have the right to request that People Inc. communicates with you in a way that will help keep your information confidential.
You have the right to receive a paper copy of this notice. You may ask People Inc. staff to give you another copy or you may obtain one from our website
To request access to your clinical information or to request any of the rights listed here please contact your Service Coordinator or the Manager of the program or service that you are participating in. You may also contact our Corporate Compliance Officer at 634-8132.
People Inc.'s Responsibilities For Your Clinical Information
People Inc. is required to:
Maintain the privacy of your information in accordance with federal and state laws.
Give you this notice of our legal duties and practices concerning the clinical information we have about you.
Follow the rules in this notice. People Inc. will use or share information about you only with your permission except for the reasons explained in this notice.
Tell you if we make changes to our privacy practices in the future. If significant changes are made, People Inc. will give you a new notice and post a new notice on our website at www.people-inc.org
How People Inc. Uses and Discloses Clinical Information
People Inc. may use and disclose clinical information without your permission for the purposes described below. For each of the categories of uses and disclosures, we explain what we mean and offer an example. Not every use or disclosure is described, but all of the ways we will use or disclose information will fall within these categories.
Treatment: People Inc. will use your clinical information to provide you with treatment and services. We may disclose clinical information to doctors, nurses, psychologists, social workers, qualified mental retardation professionals (QMRPs), developmental aides, and other People Inc. personnel, volunteers or interns who are involved in providing you care. For example, involved staff may discuss your clinical information to develop and carry out your individualized service plan (ISP). Other People Inc. staff may share your clinical information to coordinate different services you need, such as medical tests, respite care, transportation, etc. We may also need to disclose your clinical information to your service coordinator and other providers outside of People Inc. who are responsible for providing you with the services identified in your Service Plan or to obtain new services for you.
Appointment Reminders: We may use and disclose medical information to contact you as a reminder that you have an appointment for treatment or services at one of our programs.
Payment: People Inc. will use your clinical information so that we can bill and collect payment from you, a third party, an insurance company, Medicare, Medicaid or other government agencies. For example, we may need to provide the NYS Department of Health (Medicaid) with information about the services you received in our clinic, facility or through one of our Home and Community Based Services (HCBS) waiver programs so they will pay us for the services. In addition, we may disclose your clinical information to receive prior approval for payment for services you may need. Also, we may disclose your clinical information to the US Social Security Administration, or the Department of Health to determine your eligibility for coverage or your ability to pay for services.
Health Care Operations: People Inc. will use clinical information for administrative operations. These uses and disclosures are necessary to operate People Inc. residences, programs and services and to make sure all consumers receive appropriate, quality care. For example, we may use clinical information for quality improvement, to review our treatment and services and to evaluate the performance of our staff in caring for you. We may also disclose information to clinicians and other personnel for on-the-job training. We will share your clinical information with other People Inc. staff for the purposes of obtaining legal services through our agency attorney, conducting quality assurance reviews, fiscal audits, and for fraud and abuse detection and compliance. We will also share your clinical information with People Inc. staff to resolve complaints or objections to your services. We may also disclose clinical information to our business associates who need access to the information to perform administrative or professional services on our behalf.
Other Uses and Disclosures that Do Not Require your Permission
In addition to treatment, payment and health care operations, People Inc. will use your clinical information without your permission for the following reasons:
When we are required to do so by federal or state law;
For public health reasons, including prevention and control of disease, injury or disability, reporting births and deaths, reporting child abuse or neglect, reporting reactions to medication or problems with products, and to notify people who may have been exposed to a disease or are at risk of spreading the disease;
To report domestic violence and adult abuse or neglect to government authorities if you agree, when we are mandated by law or regulation to do so, or if necessary to prevent serious harm;
For health oversight activities, including audits, investigations, surveys and inspections, and licensure. These activities are necessary for government to monitor the health care system, government programs, and compliance with civil rights laws. Health oversight activities do not include investigations that are not related to the receipt of health care or receipt of government benefits in which you are the subject;
For judicial and administrative proceedings, including hearings and disputes. If you are involved in a court or administrative proceeding we will disclose clinical information if the judge or presiding officer orders us to share the information;
For law enforcement purposes, in response to a court order or subpoena, to report a possible crime, to identify a suspect or witness or missing person, to provide identifying data in connection with a criminal investigation, and to the district attorney in furtherance of a criminal investigation of client abuse;
Upon your death, to coroners or medical examiners for identification purposes or to determine cause of death, and to funeral directors to allow them to carry out their duties;
To organ procurement organizations (if you or your family have chosen to donate organs after your death) to accomplish cadaver, eye, tissue, or organ donations in compliance with state law;
For research purposes when you have agreed to participate in the research and an Institutional Review Board or Privacy Committee has approved the use of the clinical information for the research purposes;
To prevent or lessen a serious and imminent threat to your health and safety or someone else’s;
To authorized federal officials for intelligence and other national security activities authorized by law or to provide protective services to the President and other officials.
To correctional institutions or law enforcement officials if you are an inmate and the information is necessary to provide you with health care, protect your health and safety or that of others, or for the safety of the correctional institution.
To governmental agencies that administer public benefits if necessary to coordinate the covered functions of the program.
Uses and Disclosures that Require Your Agreement
PEOPLE INC. may disclose clinical information to the following persons if we tell you we are going to use or disclose it and you agree or do not object:
To family members and personal representatives who are involved in your care if the information is relevant to their involvement and to notify them of your condition and location; or
To disaster relief organizations that need to notify your family about your condition and location should a disaster occur.
PEOPLE INC may use or disclose clinical information for the following purposes:
For marketing purposes, for example, we may contact you to give you information about other treatments or health-related benefits and services that may be of interest to you. (If the marketing is a face-to-face communication with you, or we are giving you a gift of nominal value, we do not need to get your permission for use or disclosure.)
We may contact you to participate in fund-raising activities for People Inc. unless you notify us that you do not wish to be contacted for fundraising.
Authorization Required For All Other Uses and Disclosures
For all other types of uses and disclosures not described in this Notice, People Inc. will use or disclose clinical information only with a written authorization signed by you that states who may receive the information, what information is to be shared, the purpose of the use or disclosure and an expiration for the authorization. Written authorizations are always required for use and disclosure of psychotherapy notes. Note: If you cannot give permission due to an emergency, People Inc. may release clinical information in your best interest. We must tell you as soon possible after releasing the information.
You may revoke your authorization at any time. If you revoke your authorization in writing we will no longer use or disclose your clinical information for the reasons stated in your authorization. We cannot, however, take back disclosures we made before you revoked and we must retain clinical information that indicates the services we have provided to you.
Changes to this Notice
We reserve the right to change this notice. We reserve the right to make changes to terms described in this notice and to make the new notice terms effective to all clinical information that People Inc. maintains. We will post the new notice with the effective date on our website at www.people-inc.org and in our facilities. In addition, we will offer you a copy of the revised notice at your next scheduled service-planning meeting.
Complaints
If you believe your privacy rights have been violated:
You may file a complaint with our Corporate Compliance Officer at People Inc., 1219 North Forest Rd., PO Box 9033, Williamsville, and N.Y.14231-9033. Or, you may contact the Secretary of the Department of Health and Human Services. You may call them a (877) 696-6775 or write to them at 200 Independence Ave. S. W., HHH Building Room 509H, Washington DC, 20201.
You may file a grievance with the Office of Civil Rights by calling 866-OCR-PRIV or (866) 627-7748; or (TTY) (886) 788-4989; or by e-mail www.hhs.gov/ocr
All complaints must be submitted in writing. You will not be penalized for filing a complaint.
